By creating an account, making a payment, or using YourApp, you agree to the collection and use of information described in this Privacy Policy. If you do not agree, please discontinue use and delete your account.
1. Information We Collect
Account Registration
When you create an account, we collect your full name, email address, username, password (encrypted), date of birth, and profile photo (optional). This information is required to establish and maintain your account.
Payment Information
To process in-app purchases and subscriptions, we collect billing name, payment card details (processed securely via our payment provider — we do not store raw card numbers), billing address, and transaction history. All payment data is handled in compliance with PCI DSS standards.
Usage & Device Data
We automatically collect device identifiers (IDFA/GAID where permitted), operating system and version, app version, IP address, crash reports and diagnostics, and in-app behavior such as features used and time spent.
Communications
When you contact our support team or respond to our emails, we retain those communications to resolve your inquiry and improve our service.
2. How We Use Your Information
- Create and manage your account
- Process payments and send transaction receipts
- Send transactional emails (password resets, purchase confirmations, security alerts)
- Send marketing emails and product updates — you may opt out at any time
- Provide customer support and respond to your inquiries
- Detect fraud, abuse, and security threats
- Analyze usage patterns to improve app features and performance
- Comply with legal obligations
3. Email Communications
Transactional Emails
We send emails necessary for the operation of your account: verification emails, password reset links, payment receipts, security notifications, and important service updates. These are required and cannot be opted out of while your account is active.
Marketing Emails
With your consent, we send promotional content, new feature announcements, and curated recommendations. You can unsubscribe at any time by clicking the 'Unsubscribe' link in any marketing email, or by adjusting your notification preferences in app Settings → Notifications.
4. Payments & Billing
Payment Processors
We partner with trusted third-party payment processors (such as Stripe or the platform's native billing — Apple Pay / Google Pay) to handle all transactions. Your full payment card details are never stored on our servers.
Subscriptions
Subscription plans auto-renew at the end of each billing cycle. You may cancel your subscription at any time through your account settings or your device's app store. Cancellations take effect at the end of the current billing period.
Refunds
Refund eligibility is governed by our Refund Policy. For purchases made through Apple App Store or Google Play, refund requests must be submitted directly to the respective platform.
5. Data Sharing & Disclosure
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers
We share data with trusted vendors who help us operate the app — including cloud hosting providers, payment processors, email delivery services, and analytics tools — under strict data processing agreements.
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of our users or the public.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are legally required to retain it (e.g., financial transaction records for up to 7 years).
7. Your Rights
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ('right to be forgotten').
- Portability: Receive your data in a structured, machine-readable format.
- Opt-out of Marketing: Unsubscribe from non-essential communications at any time.
- Withdraw Consent: Revoke any previously given consent for data processing.
To exercise any of these rights, please contact us at privacy@yourapp.com. We will respond within 30 days.
8. Security
We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, regular security audits, and role-based access controls. However, no system is completely secure — we encourage you to use a strong, unique password and enable two-factor authentication in your account settings.
9. Children's Privacy
Our app is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete that data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and/or a prominent notice in the app at least 14 days before the changes take effect. Your continued use of the app after that date constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
privacy@mybill.com
MyBill Limited, 1234 kayuni St, Dar-es-salaam, Tanzania
Data Protection Officer: dpo@mybill.com